Bee

Refund and Coverage Policy

Return & Refund Policy

Last Updated: 15th July 2025

Definitions

For clarity, the following terms used in this policy are defined as:

  • Company: Refers to ONZ Group Sdn Bhd, also referred to as “we,” “us,” or “our.”

  • Bee Mobile App: A mobile last mile delivery app owned by ONZ Group Sdn Bhd.

  • Customer: The individual, company, or organization that registers to use ONZ Group Sdn Bhd’s services.

  • Device: Any internet-connected device such as a smartphone, tablet, computer, or other equipment used to access the ONZ Store and services.

  • Service: The products or services provided by ONZ Group Sdn Bhd, as described in our official documentation or platform.

  • Website: Our official website, accessible at https://bee.com.bn.

  • You: The person or entity registered with ONZ Group Sdn Bhd to use our services.

Return & Refund Policy

We appreciate your interest in our products and services, and we aim to provide a rewarding experience throughout your journey with us.

By placing an order or making a purchase through the ONZ App or ONZ Store, you agree to the terms outlined in this Return & Refund Policy, as well as our Privacy Policy.

Returns & Refunds

If you encounter any issues with the product or service you purchased—or if you are simply not satisfied—you may request a return or refund within 30 days of the transaction date.

To initiate a return, the following conditions must be met:

1. Wallet Refunds

  • Refunds for Merchant or Customer wallet balances are allowed, minus a 5% service fee and any applicable delivery charges.

  • Requests must be submitted using the refund request form provided by our finance team.

  • Processing time for refunds is 7 to 14 working days.

2. Store Purchase Refunds

  • For purchases made directly through the ONZ Store, refund arrangements must be made between the Customer and the Merchant.

  • ONZ Group Sdn Bhd will only intervene in the case of a dispute.

Consent

By using our website, registering for an account, or making a purchase, you agree to this Return & Refund Policy and provide your consent to its terms.

Changes to This Policy

We may update this Return & Refund Policy from time to time to better reflect our services or to comply with legal requirements. Any changes will be prominently posted on this page. Continued use of our services after changes are made indicates your acceptance of the updated policy. If you do not agree with the updates, you may choose to delete your account.

Contact Us

If you have any questions or concerns about your purchase, please reach out. We’re here to help: