Bee

Refund and Coverage Policy

Return & Refund Policy

Updated at 27 November 2022

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to ONZ Group Sdn Bhd, that is responsible for your information under this Return & Refund Policy.

  • Customer: refers to the company, organization or person that signs up to use the ONZ Group Sdn Bhd Service to manage the relationships with your consumers or service users.

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit ONZ Store and use the services.

  • Service: refers to the service provided by ONZ Group sdn Bhd as described in the relative terms (if available) and on this platform.

  • Website: ONZ Group sdn Bhd site, which can be accessed via this URL: https://bee.com.bn

  • You: a person or entity that is registered with ONZ Group Sdn Bhd to use the Services.

Return & Refund Policy

We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any usage experience, there are terms and conditions that apply to transactions at ONZ Group sdn Bhd. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at ONZ App, you agree to the terms set forth below along with ONZ Group sdn Bhd Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 1 month to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

Wallet Refund: Any balance from the Merchant and Customer wallet can be refunded excluding the 5% service fee and any delivery fee if applicable. All refunds can be requested by filling out a form provided by our finance team, and the refund process should take 7 – 14 working days.

Store Purchase Refund: Any refund request from ONZ Store should be arranged between the Customer and Merchant. ONZ only provides assistance if there’s a disputed

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. You can delete your account if you do not want to agree to this or any updated Return & Refund Policy.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: refund@bee.com.bn

  • Via Phone Number: +6738260699